• Handled customer service for Spanish and English-speaking customers via e-mail, chat, and phone • Assisted customers with pricing, usability, and licensing inquiries • Single-handedly translated website of affiliate – Bigstock – into Spanish with excellent results • Supervised the localization efforts for the Bigstock website to cater to Spanish markets • Identified areas of improvement on website and liaise with tech and product teams to implement any necessary changes • Worked closely with marketing department to help improve SEO for Spanish website

• Managed high profile printing accounts of top publishers from U.S. and around the world • Liaised with production team in Hong Kong to ensure all clients’ demands / queries were efficiently conveyed • Acted as middleman between production staff at the printer and the publishers, and kept track of daily production updates from factories and clients’ feedback • Played pivotal role in the handling of all accounts from Spain and Latin America • Supervised all phases of development for each project- from files processing to shipping of final product to client • Composed and translated (from English into Spanish and vice versa) daily production updates and reports.

• Contributed in the implementation of campaigns for high-profile accounts from the Television, Theatre, Film, and Music industries • Arranged press clips and media kits, as well as shipments with client-related merchandise to be delivered to the media • Updated merchandise inventory and grid report as needed

• Selected, edited daily video packages of UN news highlights for distribution to news agencies • Monitored General Assembly and Security Council meetings, and press conferences • Logged speeches and kept track of UN- related news stories

• Responsible for soliciting films from directors and producers from around the world to participate in festival • Helped audience members with questions regarding ticket reservations and film programs • Contributed in the sale of film festival merchandise