Web Service – Operational & Strategy Head

About the Job

Job role

The incumbent has primary responsibility for operational and strategic aspects related to domain names and websites which are part of client’s e-business strategy.​ This specifically relates to the Client Domain Name Registrar (CDNR) and Client Website Registration and Certification (CWRC) functions.​

Critical components of this role include – driving strategy as it pertains to domain names, authoring and creating governance and also driving expense down.​ The role reports to senior management.​

The following functions will report into this role:

1) The CDNR team is responsible for managing Clients internet domain names on a global basis in conjunction with providing a request and approval process internally.​ Further to this the incumbent will be responsible for the overall maintenance and renewal processes.​

2) The CWRC team is responsible for facilitating the registration and certification of Client’s intranet and internet websites on a global basis.​ Certification of websites includes a predefined approval and periodic re-approval process.​

The job also entails regular interaction with a global client base which may require flexible working hours at times.​

Key Responsibilities

· Be an expert on the process related to CDNR, CWRC and the Website Standards

· Manage business and customer relationships as well as co-ordinate the alignment of Client TI and business goals.​

· Ensure compliance to company’s policies and procedures, reviewing processes and interpreting requirements to manage day-to-day operations.​

· Manage internal and external vendor relationships in-line with company policy.​

· Identify industry and corporate best practices and integrate these into the organization.​

· Identify and co-ordinate the integration of projects and other strategic initiatives.​

· Regularly monitor performance improvement and compliance in line with corporate policy.​

· Develop processes, methodologies and best practice to create value for company.​

· Overall ownership of the CDNR and CWRC functions.​

· Ownership of CWRC and CDNR tools sets with responsibilities for driving automation, enhancements in conjunction with relevant development groups.​

· Drive innovation, automation and efficiencies to enhance customer’s experience.​

· Liaise with various technical resources for co-ordination of projects and or other related activities

· Coordination of problem/​incident management activities involving key stakeholders.​

Present customer training through Web Conferencing sessions.​

REQUIREMENTS

· Fluency in English is a must.​

· 5+​ years experience of working in a large process driven organization.​

· Experienced in formal project management techniques.​

· Excellent leadership and management skills.​

· Problem solving abilities – proven ability to meet challenging deadlines

· Working in a large company preferably on a global scale

· Technical expert on domain names; ICANN rules and regulations applicable to gTLD’s and ccTLD’s.​

· Registry rule and policy for the securing of domain names in various jurisdictions.​

· Excellent communication and interpersonal skills with the ability to deal confidently at with senior management.​

· Ability to deliver on commitments with tight deadlines.​

· Ability to work without supervision in and busy and a high pressure environment.​

· Strong project management expertise, taking ownership, establishing standards and managing processes, overcoming obstacles and challenges.​

· Strong focus on operational effectiveness and process improvement to provide consistent end-to-end service and high quality delivery.​

· Strong technical, analytical and business writing skills.​

· Post high school business or relevant IT related qualifications.​

· Ability to influence Senior Management

· Proven ability to manage multiple tasks and priorities

· Motivated self starter

· Goal orientated rather then task focused.​

http://jobview.monster.com/Web-Service-%E2%80%93-Operational-Strategy-Head-Job-Barcelona-CAT-ES-83255181.aspx

This position, Web Service – Operational & Strategy Head, was posted on September 28, 2009. Since this job has been published, it has been viewed 166 times.