I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH in Barcelona

Title: I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH
Salary: D.O.E
Location: Barcelona - Cataluña, Spain
Languages: English
Posted: 8th Feb 2012
Company offering specialised consultation in optimizing the technical and human resources departments of customer service, adapting to the needs of your organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of your call centre, playing an essential part in the creation of value to the customer and therefore a source of great benefit to your business, increasing efficiency and reducing costs.

We are looking for an English Speaking Service Manager, to join the helpdesk team of an international company.

The TASKS will be:

-To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI`s.
- Manage team of 25 - 60 people.
-Manage client relationships at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and required quality standards.
-To achieve maximum cost effectiveness of services
-Development of the site structure and management team
-Developing a culture of continuous improvement
-Ensure SLAs and procedures of all services are met

- WE OFFER:
- Multinational dynamic working environment
- Start date beginning of February
- Full time position fron Monday to Friday.
-Weekly rotating shifts: from 9 a.m. to 6:30 p.m.
- Working area: Central Barcelona
- Salary dependent on experience.


Requirements;
-Very fluent English.
-Strong leadership skills with ability to manage large groups of people.
-Strong verbal/written communication and facilitation skills.
-Strong interpersonal skills.
-Customer relationship management skills.
-Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
-Effective problem solving skills.
-Change management.

This position, I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH in Barcelona, was posted on February 11, 2012. The job is located in Barcelona. Since this job has been published, it has been viewed 28 times.