French/ Dutch / German Back office client administrator

Region : BarcelonaOur client is a leading Telecommunications company.

We are looking for Dutch / German / french and Dutch Back office customer administrators

Duties:


• Builds up and manages a customer relationship
• Liaises with internal departments for problem solution
• Provides a reactive and proactive service to customer reported faults,
• Ensures records of work carried out are maintained accurately and on time,
• Assists the complaints team to resolve issues
Works within established procedures and with a moderate degree of supervision

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What are we looking for:

• Typically has a good amount of experience (3- 5 years) in Telco / Back office environment
• Has developed skills to perform complex tasks and ability to find solutions self-contained in a timely manner.
• Educated on a commercial apprenticeship.
• Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis. This includes ownership, coordinating and managing the issues on daily bases.
• Good knowledge of MS Office products (Excel, Word, Outlook)
• Good knowledge of how to handle all kind of dispute, Customer data management and other commercial related enquiries.
• Experience with Credit and Collection and other Finance structures recommended.

Qualifications:

• Has developed negotiation skills / customer facing skills
• Has a logical/methodical approach to root cause finding
• Fluent in English (written and spoken), second European language desirable
• Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation
• Ability to work well under pressure and meet tight deadlines

This position, French/ Dutch / German Back office client administrator, was posted on February 10, 2012. Since this job has been published, it has been viewed 33 times.