English and Mandarin Customer Service Representative in Valencia

Title: English and Mandarin Customer Service Representative
Salary: Negotiable
Location: Valencia - Comunidad Valenciana, Spain
Languages: English, Mandarin, Spanish
Posted: 9th Nov 2011
About us

peerTransfer was founded as a direct result of the issues experienced by its founder and former international student, Iker Marcaide. As he experienced first-hand the difficulty and frustration of transferring funds from a European bank to MIT, paying high fees and not having his money arrive on time, he envisioned a solution that alleviate these issues. He then developed and launched the peerTransfer solution. Today, it is helping many leading universities and their students find an easier and more efficient way to transfer funds.

peerTransfer helps universities to receive payments from international students while providing secure, seamless, and easy-to-navigate system for students that not only enables them to pay in their home currency, but saves them a significant amount of money (thousands of dollars) when doing so.

We have a fast-paced, creative, high energy, informal and demanding start-up atmosphere, where everybody and their work are important, and the work is done together in a fun and flexible environment. Take a look at our values if you have curiosity.

peerTransfer has been featured in the New York Times , Wall Street Journal and is backed by international investors, including Spark Capital, a $1B Venture Capital Fund, and former executives from companies such as PayPal, Western Union, Microsoft and IBM. We have also received several innovation awards such as winning the HIT Barcelona 2010 Innovation Summit, MITX awards for “Best Consumer Tech That Makes Life Easier” and the “Innovative Business Model” as well as being named as one of the “5 big ideas in Boston” by Xconomy. We have offices in Boston, (USA), Valencia (Spain) and London (United Kingdom). You will find more information about us at www.peerTransfer.com

Your Role

You will be responsible for the daily interaction with our most valued international customers

You will help us to make the customer´s experience truly exceptional
You will be handling customer’s questions and concerns with speed and professionalism
Play an essential role in finding the right solution for the customer
Finding ways to make peerTransfer services more convenient for customers
Daily follow up of previously unresolved customer requests
Responsible for answering customer requests by email and phone
Building a family-like relationship with customers and vendors
Some basic filling and data entry

In addition you will be expected to:

Enjoy making a positive first impression to all customers
Be our brand ambassador
Help us defining and implementing top notch customer service policies
Solve complex problems with different software tools
Enjoy being part of a team that thrives in meeting goals
Have fun while working hard!

Your Profile

As peerTransfer´s first point of contact, we expect for you to be able to answer customer´s request, promptly and knowledgeable. Our customers expect and deserve unparalleled attention and service that you will provide as one of our customer service professionals. You are not afraid of new challenges and no one knows when you are having a bad day.

We serve many different countries and culture, you will have experience dealing with customers from different cultural backgrounds.

We are looking for someone with phone etiquette that is able to listen, understand and find a solution to complex customer requests.

We aim to be recognized as one of the companies with the best customer service in the world and you will help us to achieve it.

Our management team is committed to providing you with development opportunities, coaching and recognition as you reach your goals!

You will

Be a fluent English and Chinese Speaker
Love talking to people on a daily basis
Have excellent analytical and computer skill
Be self-motivated, determined, energetic, driven and looking to build a career in a fast growing company
Be able to multitask
Work accurate and with eye for detail

We will also value

That you are an American English speaker
That you speak other languages
That you have live abroad
Fluent in Spanish (not mandatory)
Familiarity with CRM software
Previous experience as customer service representative for an international bank, financial institution or University

We offer

Be part of a highly dynamic, passionate and talented team
Substantial equity based compensation (shares in the company) in addition to competitive base salary
Growth opportunities
*We are a small team, so you will work closely to all the operations team

Are you ready to join the peerTransfer revolution?

If so, we want to hear what makes you so exceptional and why should we hire you. We would like to know about all your previous customer service praising experiences! If you ever received orchid letters from customers, feel free to send us a copy too!! For immediate consideration, please apply.

This position, English and Mandarin Customer Service Representative in Valencia, was posted on November 9, 2011. The job is located in Valencia. The employer is New York Times. Since this job has been published, it has been viewed 71 times.