Customer Service / Confidential / Madrid, Madrid, Spain

Confidential/Madrid, Madrid, SpainTalent Search People is a recruitment agency based in Spain, with offices in Barcelona and Madrid. We focus on Commercial profiles, Multilingual Speakers, IT & E-Commerce and Finance.



Customer Service Representatives -

Dutch in Madrid

After Sales Specialist for Automotive Sector

Location: Las Rozas, Madrid



About our client

A prestigious American multinational company with Outsourcing centre based in Las Rozas, Madrid.

Job purpose:

As a member of the Customer Service Department, you will be in charge of supporting after sales relationships with car owners, achieving exceptional level of client satisfaction.

Main responsibilities:

- Handling the client's queries and complaints by phone, mail and fax

- Introducing all the information in the internal CRM system

- Tracking and escalating the incidents properly

- Managing the information cycle until the correct solution of assigned incidents

- Handling and documenting customer complaints according to external and internal guidelines



Qualifications:

- Education level of vocational training and/or college.

- Native level of Flemish or Dutch

- An intermediate level of English is mandatory

Experience:

- Two years of experience in a similar Customer Service role

IT skills:

- Proficient in Microsoft Office package

The profile we are looking for will have:
- Excellent oral and written communication skills

- Customer Service orientation abilities

- Problem solving skills

- Punctuality

- Stress management skills

- Team player abilities



Benefits:

- 18.000€ gross per year

- Permanent position

- Opportunity to develop a career in a prestigious American multinational company

- International and dynamic work environment

- One month of paid training will be provided

- Working hours: 09:00 - 17:30

If interested please send us your CV to abutorina[AT]talentsearchpeople.com or call 93.265.67.26 (ask for Arina)



Also you can check other offers visiting our website www.talentsearchpeople.com



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This position, Customer Service / Confidential / Madrid, Madrid, Spain, was posted on February 11, 2012. The job is located in Madrid. Since this job has been published, it has been viewed 33 times.