Advisor, Customer Administration German(Telecommunications)

Role Purpose: Provides basic support to customers by adhering to established policies and procedures

Key Accountabilities:

* Builds up and manages a customer relationship

* Liaises with internal departments for problem solution

* Provides a reactive and proactive service to customer reported faults, non fault and SD related issues within committed SLAs where applicable and agreed with customer

* Ensures records of work carried out are maintained accurately and on time, and disseminated as required

* Assists the complaints team to resolve issues

Role Requirements:

Experience:

* Typically has a good amount of experience (3- 5 years) in Telco /​ Back office environment

* Has a good knowledge and understanding of company existing products and services.​

* Has developed skills to perform complex tasks and ability to find solutions self-contained in a timely manner.​

* Educated on a commercial apprenticeship.​

* Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis.​ This includes ownership, coordinating and managing the issues on daily bases.​

* Good knowledge of MS Office products (Excel, Word, Outlook)

* Good knowledge of how to handle all kind of dispute, Customer data management and other commercial related enquiries.​

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Experience with Credit and Collection and other Finance structures recommended.​

Qualifications:

* Has developed negotiation skills /​ customer facing skills

* Has a logical/​methodical approach to root cause finding

* Fluent in English (written and spoken), second European language desirable (German)

* Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation

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Ability to work well under pressure and meet tight deadlines

http://jobview.monster.com/Advisor-Customer-Administration-German-Telecommunications-Job-Barcelona-CAT-ES-82101366.aspx

This position, Advisor, Customer Administration German(Telecommunications), was posted on October 13, 2009. Since this job has been published, it has been viewed 278 times.